FAQS
Explore our FAQs below or if you still need a hand get in touch.
Orders
Can I change or cancel my order?
We begin preparing orders shortly after they're placed to ensure they're dispatched as quickly as possible. If you need to make a change, please contact us as soon as possible. While we can't guarantee changes once an order has been processed, we'll always do our best to assist.
Can I combine promotions?
Only one promotion or discount may be applied per order. Bundle savings, referral rewards and welcome offers cannot be combined.
Shipping & Delivery
When will my order be dispatched?
Orders are dispatched within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you'll receive a confirmation email with your tracking information.
How long does shipping take?
Australia
Standard Shipping: 3–5 business days
Express Shipping: 1–2 business days
International
We ship worldwide. Delivery times vary depending on your destination and selected shipping method. Estimated delivery times are displayed at checkout.
Do you ship internationally?
Yes. WHY ENVY ships worldwide.
Shipping costs are calculated at checkout. International orders may be subject to customs duties or import fees imposed by your local government.
How do I track my order?
Once your order has been dispatched, you'll receive an email containing your tracking number.
You can also log into your WHY ENVY account to view your order history and track your order.
RETURNS & EXCHANGES
What is your returns policy?
We accept returns on eligible items within 14 days of delivery, provided they are unworn, unwashed and returned in their original condition with all tags attached.
Sale items are final unless they arrive faulty.
Can I exchange for another size?
Yes, provided your requested size is available. If your preferred size is unavailable, we'll offer an alternative solution in accordance with our Returns Policy.
How do I start a return or exchange?
Please contact our Customer Care team with your order number and the reason for your return or exchange. We'll guide you through the next steps.
Products & Sizing
How do your garments fit?
Every WHY ENVY garment is designed with a relaxed, oversized silhouette. We recommend choosing your usual size for the intended fit. If you prefer a more fitted look, consider sizing down.
For exact measurements, please refer to our Size Guide on each product page.
Are your garments unisex?
Yes. Every WHY ENVY piece is designed to be worn by everyone. Our relaxed silhouettes are created to suit a wide range of body types while allowing each individual to style them their own way.
How should I care for my garments?
To help preserve the quality, shape and finish of your garment, wash inside out on a cold, gentle cycle.
Air drying is recommended. Avoid tumble drying and do not iron directly over embroidered details.
Always refer to the care label for specific instructions.
Still Have Questions?
Didn't find what you need? Get in touch with our support team, or continue browsing the collection.