FAQS
Explore our FAQs below or if you still need a hand get in touch.
SHIPPING & DELIVERY FAQs
How long will it take to receive my order?
Orders are processed within 1–2 business days. Standard shipping typically arrives within 3–5 business days, while Express shipping takes 1–2 business days. You’ll receive a tracking email as soon as your order is on its way.
Do you ship internationally?
Yes. We ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location. International orders may be subject to customs duties or taxes, which are the responsibility of the customer.
How can I track my order?
Once your order has been dispatched, you’ll receive a confirmation email with your tracking number, allowing you to follow your order every step of the way.
You can also log in via the Account Page to see your order history and order status.
PRODUCT FAQs
How do your pieces fit?
Every WHY ENVY piece is designed with a relaxed, oversized fit and a clean, structured silhouette. We recommend choosing your usual size for the intended look. If you prefer a closer fit, we suggest sizing down.
How should I wash and care for my WHY ENVY apparel?
To preserve the quality, shape, and custom-dyed finish of your garments, wash them inside out on a cold, gentle cycle. Air dry whenever possible and avoid tumble drying or ironing directly over embroidered details.
Are your pieces unisex?
Yes. Every piece in the Nocturne Season collection is designed to be unisex. Our silhouettes are made to suit all genders while maintaining the signature WHY ENVY fit. Please refer to our size guide for detailed measurements.
RETURNS & EXCHANGES
What is your return policy?
We accept returns and exchanges on unworn, unwashed items with their original tags attached within 14 days of delivery. Sale items are final unless they arrive faulty.
How do I start a return or exchange?
Simply contact our support team through our Contact page with your order number. We’ll guide you through the process and provide everything you need to complete your return or exchange.
Still Have Questions?
Didn't find what you need? Get in touch with our support team, or continue browsing the collection.